What lands in our system
The Information We Collect
To provide a secure environment for all travelers and to comply with local regulations, we collect the following data:
A. Booking & Communication Data
Your full name, email address, phone number, and billing address when you make a reservation directly or through a third-party platform. Digital data such as IP address, browser type, and device information when you use our website for a smooth booking experience.
B. Mandatory Legal Identification (Collected at Check-in)
In compliance with the directives of the local police and the Ministry of Home Affairs, we are legally obligated to collect and verify physical identification for every single guest before granting access to our properties.
C. Payment Details
We collect payment information to process your booking. We use secure, encrypted third-party payment gateways and do not store your raw credit/debit card numbers on our servers.
Indian Nationals
A valid, original Government-issued Photo ID that includes your address (e.g., Aadhaar Card, Voter ID, Driving License, or Passport). PAN Cards are not accepted as valid proof of address.
International Travelers
Your original Passport and a valid Indian Visa. We are required to record your passport details, visa number, date of arrival in India, port of entry, and your next destination.
Pakistani Nationals
Along with an original Passport and valid Visa, you must provide your original Indian High Commission residence permit and any required local police reporting documents as mandated by current government regulations.
No ID, no bed
Mandatory Legal ID is collected at check-in for every guest. This is a non-negotiable legal requirement, not a NextMad preference.
